4 service improvements, emergency medical services upgraded to rejuvenate

In order to further promote the integration of emergency pre examination triage and registration fees, clean and orderly waiting areas, and strengthen patient education and calling, the Emergency Medicine Department of Taikang Xianlin Drum Tower Hospital affiliated with Nanjing University School of Medicine focuses on the new goal of "good service", brainstorm and launch four service improvement measures, and accelerate the improvement of medical service quality, providing a "refreshed" medical experience for citizens in Qixia District and surrounding areas!

Pre examination triage and registration fees do not have to run between two ends

The emergency medicine department has merged the pre examination triage area and registration fee collection area into one, creating a reasonably arranged graded diagnosis and treatment area and a clean and spacious environment for patients. This saves patients registration time, avoids panic seeking medical treatment, and also allows critically ill patients to receive treatment first, reducing the need for patients to run errands and wait.

02 Internal Medicine and Surgery Waiting Area Classification

In the past, patients from the internal and external departments of the emergency department waited in the same area. During the high incidence season of respiratory infectious diseases, surgical patients were worried about being infected during their visits, while internal medicine patients may experience discomfort such as dizziness when they see bleeding from wounds of trauma patients.

At present, the emergency medicine department has moved the internal medicine waiting area to the pre diagnosis field of view, making it convenient for nurses to assess the patient's condition and the number of patients waiting in the treatment area.

The layout of the surgical waiting area is reasonable, and the distance between the consultation room and the debridement and dressing room is closer. The space of the debridement room is expanded, making it convenient for wheelchairs and flatbeds to be pushed in, and disposable rolling bed sheets have been replaced. In addition, the animal injury clinic is adjacent to the wound cleaning room, which solves the problem of doctors leaving the consultation room for debridement and patients not knowing where the doctor is going.

03 Patient Call for Number Education, Eye Raising Visible

The emergency department is equipped with an intelligent calling system, where patients swipe their cards at the number machine to report before seeking medical treatment. The medical number is displayed on the window screen, and the announcer also calls

synchronously, achieving the goal of hanging up for emergency treatment without crowding.

A guide desk is also set up at the entrance of the consultation room to provide guidance on the direction of medical treatment for elderly patients and assist patients without family members who need wheelchairs to push them for treatment. In addition, the emergency electronic display screen also introduces health popularization knowledge such as rabies prevention and treatment, stroke and myocardial infarction prevention and treatment, and rehabilitation exercise precautions.

04 Further optimization of auxiliary specialties to safeguard emergency services

To improve service quality and response speed, the emergency medical department's B-ultrasound examination service time has been changed to 24-hour uninterrupted service; The ear, nose, throat, head and neck surgery consultation room has been moved to the side of the pre diagnosis area, allowing patients to receive rapid and effective treatment; Urinary system diseases occur at night and may require emergency intervention. An emergency urology department night clinic has been established to provide convenience for patients with urinary system diseases.

Introduction to Emergency Medicine Department

The Emergency Medicine Department of Taikang Xianlin Drum Tower Hospital is a key medical specialty in Nanjing. The department adheres to the principle of "people-oriented, saving lives and helping the injured", providing uninterrupted emergency medical services 365 days a year, including emergency consultation area and emergency intensive care unit (EICU), with 58 emergency beds. The emergency consultation area is equipped with emergency rooms for internal medicine, surgery, animal injury, otolaryngology, urology, gynecology, ophthalmology, as well as three specialized disease emergency centers: trauma center, chest pain center, and stroke center. The department is equipped with internationally advanced rescue equipment, rescuing nearly 3000 people annually and treating 150000 ordinary emergency patients, making due contributions to protecting the safety of the people's lives.