1. How can I file a complaint if I feel my rights have been infringed upon?

If you feel your rights have been infringed or have any questions, please call 40001-95522; Or send an email to customer@tkhealthcare.com contact us.

2. Can you use medical insurance?

Nanjing medical insurance participants can use their own medical insurance cards to pay for service fees, and the portion covered by medical insurance can be settled through medical insurance according to the medical insurance price. The difference beyond the medical insurance price will be settled by the patient at their own expense. Services outside of medical insurance claims cannot yet be paid for through medical insurance; Remote medical insurance participants must complete the procedures for remote medical treatment or transfer to another location before they can use it (non real-time settlement). In addition, direct payment through commercial insurance and medical insurance can only be selected as one option and cannot be used in combination. Please consult the front desk for specific usage scope and methods during your visit.

3. What are your business hours? Do you have an emergency room available 24 hours a day?

The business hours are from 8:00 to 17:00 from Monday to Sunday, and Taikang Xianlin Drum Tower Hospital has launched 24-hour emergency services.

4. Can I come directly to register? Or can I make an appointment?

You can come directly to register. International Medical Department appointment hotline: 025-83169988

5. Where do your doctors come from?

Our doctors come from all over the world, including mainland China, Japan, the United States, Singapore, Italy and other countries and regions; They have either received international level professional education and training, or have extensive clinical experience in international medical institutions, all practicing evidence-based medicine.